Refund policy

For non-customized items, our voluntary return policy covers confirmed quality problems reported within 30 days of receipt. We do not offer change-of-mind returns. For customized items, please contact us about any quality problem. This policy does not limit applicable statutory rights.

Please provide your order number or proof of purchase, a description of the quality problem, and clear photos or videos. Keep the item and its packaging available for inspection.

To initiate a return, contact us at beeplastic@beeplastic.com.

If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items that are sent back to us without first requesting a return will not be accepted.

You can always contact us at beeplastic@beeplastic.com with any return questions.

Damages and problems

Please inspect your order upon receipt and if the item is defective, damaged or received in error, please contact us immediately so that we can assess the problem and correct it.

Exceptions/non-returnable items

Customized items cannot be returned because of changes in preference, design or project requirements. If a customized item has a quality problem, contact us so we can review it. Please obtain return instructions before shipping an item back. Applicable statutory rights are unaffected.

Non-customized items may be returned for confirmed quality problems under this policy. Sale items and gift cards are not eligible for voluntary change-of-mind returns. Applicable statutory rights are unaffected.

Exchanges for approved quality-problem returns

If a return for a quality problem is approved, we will confirm the appropriate replacement or refund arrangements with you.

Eligible EU consumer purchases - statutory withdrawal rights

For eligible EU consumer purchases of non-customized goods, applicable law may give you a 14-day right to withdraw without stating a reason. This statutory right is separate from our voluntary quality-problem return policy. Goods made to your specifications or clearly personalized may be excluded from the withdrawal right where applicable law permits. Statutory remedies for faulty or non-conforming goods are unaffected.

Refunds

Where applicable law requires a different remedy or refund deadline, those requirements take precedence.
Once we have received and inspected your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive a refund within 20 business days via your original payment method. Please keep in mind that it will also take some time for your bank or credit card company to process and post the refund.
If it takes longer than 20 business days after we approve your return, please contact us at beeplastic@beeplastic.com.